Details: YOU WANT YOUR WORK TO EVOLVE INTO A CAREER. WE CAN RELATEConvergys is currently hiring for full-time and part-time Customer Service Associates. Customer Service Associates > Contact Center We're Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we're better at what we do than anyone else. If you can relate, we think it's time to talk.We Offer:Full-Time and Part-Time SchedulesStarting Wage of $10.00/hrExcellent Employee Benefits PackagePaid Vacation and TrainingTuition ReimbursementCourtesy Satellite TV Programming ServicesDimension & Scope:Interface with customers via inbound or the Internet for the purpose of resolving routine problems with products or services.Principal Duties and Responsibilities: Ensure customer satisfaction through adhering to policies, guidelines, and procedures.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem.Meet customer requirements through first contact resolution.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Occasionally use decision-support tools to answer questions.Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.Offer solutions to issues that are often non-standard/non-routine and require some clarification.Maintain broad knowledge of client products and services.Education & Professional Certifications:High school diploma or equivalent experience.
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