Details: Currently seeking Customer Service Representatives for a large call center located in Monroeville, PA.The positions are set to start August/September 2012, however positions are being filled now.The Customer Service Representative position requires a candidate to be flexible to work any shift between the hours of 8am and 8pm.The position is Monday thru Friday, with occasional OT.The Customer Service position is an indefinite temporary assignment, with the possibility of going permanent.Weekly Incentive Program for all employees offered!
Showing posts with label Customer. Show all posts
Showing posts with label Customer. Show all posts
Monday, 30 July 2012
Wednesday, 18 July 2012
Telecommute Customer Support Representative
Details: Telecommute Customer Support RepresentativeConvergys is pleased to invite you to apply for an entry-level Telecommute Customer Support Representative position.*** After the completion of paid training at our state-of-the-art site located in Hazelwood, you will then work at home. ***The Customer Support Representative is dedicated to providing first-call resolution by listening to customers attentively and demonstrating empathy, as resolving troubleshooting and customer service issues. STARTING PAY RATE:$10.00/hrKEY REQUIREMENTS:Employees will be required to spend at least 4 weeks at our Hazelwood facility for paid training before working at home.Must live within 50 miles of Hazelwood, MO to apply for this position.Pass a criminal background check and drug test.Minimum of High-school diploma or GED equivalency; attentive to detail; good listening and responding skills.Proficiency with navigating the Internet; multi-tasking; self-motivated and a self-starter.EQUIPMENT REQUIREMENTS INCLUDE:Ability to directly connect (i.e. no wireless routers) the Convergys TCA equipment to a working ISP with minimum speed requirements of 500 kbps (.5mb)upload and 1500 kbps (1.5mg) download speeds for Cable and DSLAbility to meet the Convergys Home Agent Voice Quality Test requirements of 3.8 or higherSeparate area defined for a working environment free of noise and distractions to include other family members, children and pets A wired router with at least 2 free Ethernet ports to connect the Wyse terminal and hard phone unit. (RECOMMENDED ROUTERS ARE Linksys, Belkin, Cisco, or NetGear) 4 Ethernet cables to support the set up of the Wyse terminal and hard phone unitPC monitors to connect to the Wyse terminal Chair, desk or sturdy table to place TCA equipment and phone Locks to secure doors and windows to prevent inappropriate access to TCA equipment.WE OFFER:On-site Paid Training and this position offers the opportunity to work at homeStarting Wage of $10.00/hr, plus performance incentives Excellent BenefitsTuition ReimbursementCareer Advancement OpportunitiesMedical/Dental/Vision401(k) Savings PlanCasual DressPaid Vacation and TrainingENVIRONMENT, PHYSICAL & OTHER REQUIREMENTS:Ability to perform light hand activity work at a computer/telephone station in an office environment. Position is primarily sedentary.May stretch or stand at workstation for short periods at employees option, as long as such activity does not detract from the employees work, or interfere with other employees
Retail Customer Support Rep
Details: Responsibilities You're primed to take your career to the next level - to start turning your professional and personal aspirations into realities. And at Verizon Wireless, you'll find a career that puts your goals within reach and empowers you to make your voice heard. If you're ready to realize your career potential with a dynamic and collaborative team, you need to consider a future as a Verizon Wireless Retail Customer Support Representative. When you join our team of problem solvers, you'll work with our customers to deliver individualized solutions to ensure their voices are ringing out loud and clear. That means putting your strong interpersonal skills into play to make others feel at ease and sharing in the satisfaction of creating positive outcomes.We're looking for at least one year of related experience, and a college degree is preferred. A true willingness to listen to our customers, hear their needs, then find and explain the best course of action will be essential to your success. You must also be able to actively engage customers and provide world-class customer service. In return for your talent and dedication, we'll proudly support you with comprehensive benefits worthy of the name Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and unlimited opportunities to maximize your career potential. Take a giant leap toward a career for everything you are. Visit us at careersatverizonwireless.com.We are an equal opportunity employer m/f/d/v.It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
Tuesday, 17 July 2012
Consumer On-Line Customer Service $12.00+
Details: Consumer On-Line Customer Service $12.00+WILL HIRE NEW COLLEGE GRADS! IMMEDIATE NEED! You will be calling on people who haveregistered on this Mortgage Refinancing site regarding refinancingtheir homes. If they want to proceed with a refinance plan-you will refer them to a mortgage specialist in their area.• This is a national clearing house for Mortgage Refinancing. They are looking for people who have college and can easily talk with a variety of consumers.• Because their is a bonus plan in place for referrals to mortgage companies- they are seeking people who are goal oriented and motivated by success. • THIS IS NOT A SALES JOB - but you will be talking to hundreds of people on a daily basis.• There is upward mobility as this company grows and also excellent financial rewards based on their generous bonus plan for referrals.GREAT CAREER OPPORTUNITY!Come to 1237 Dublin Road, bring in 2 forms of ID, your resume, and we'll do the rest!OR call us! Dial 614-732-5800 ext# 126 and ask for Nicole, or dial ext#128 and ask for AmyOR email us your resume at: You can also start the application process online! Go to www.solutionsstaffing.com, click "APPLY NOW" to get started!
Wednesday, 11 July 2012
Contract Customer Account Specialist
Details: Contract Customer Account SpecialistLeadership, Management and/or Supervisory experience, is what we're looking for!Location: South of the Denver Technical CenterHours: Must have the ability to work between the hours of 6am & 6pm, Monday-Friday (40Hr work week)Status: Contract (indefinite) positionHourly Pay: $16Hr - $19HrJob Description:The Customer Account Specialist will act as the first point of contact for business customers calling the Customer Care Center.ESSENTIAL FUNCTIONS: First point of contact for inbound customer calls Receive and process inbound calls into the Customer Care Center using define procedures and processes. Process all requests received in the center for feature adds, changes and disconnects. Track change orders through to completion. Research validity of billing adjustments. Process credits for posting when required. Process escalations internal and external, as needed. Interface with all internal and external agencies as needed. Meet and/or exceed daily, weekly and monthly individual metrics. Perform all other duties as assigned. QUALIFICATION REQUIREMENTS: Must demonstrate excellent customer service skills. Must have the ability to solve complex issues and a positive attitude, good attendance, and attention to detail. Must be able to a work in a fast paced environment and proficiently multi-task. Requires knowledge of MS Windows, Word, Excel, Outlook, and general knowledge of the operation of database programs. Required Experience EXPERIENCE AND EDUCATION:This position requires a minimum of 3-5 years of customer service experience, preferably in the Telecommunications industry. Must be available between the hours of 7am - 7pm Monday through Friday. A minimum of 1 year Call Center experience is required Experience with Web Chat To be considered, please forward resume to Refer to job number #81171Stivers Staffing Services has been placing office professionals since 1945.We have a variety of jobs available to match your skills.Contact us today to speak with a staffing professional to see where we can find a fit for you!You may view all our current openings at www.stivers.com.NEVER A FEE TO YOU!Excellence in staffing for 66 years!EOE M/F/D/Vwww.facebook.com/StiversStaffingStivers Staffing Services Participates in E-Verify
Customer Service Associate
Details: YOU WANT YOUR WORK TO EVOLVE INTO A CAREER. WE CAN RELATEConvergys is currently hiring for full-time and part-time Customer Service Associates. Customer Service Associates > Contact Center We're Convergys, we build relationships that create stronger, more effective, and more profitable connections between our leading clients and their customers. And we're better at what we do than anyone else. If you can relate, we think it's time to talk.We Offer:Full-Time and Part-Time SchedulesStarting Wage of $10.00/hrExcellent Employee Benefits PackagePaid Vacation and TrainingTuition ReimbursementCourtesy Satellite TV Programming ServicesDimension & Scope:Interface with customers via inbound or the Internet for the purpose of resolving routine problems with products or services.Principal Duties and Responsibilities: Ensure customer satisfaction through adhering to policies, guidelines, and procedures.Greet customers in a courteous, friendly, and professional manner using agreed upon procedures.Listen attentively to customer needs and concerns; demonstrate empathy. Clarify customer requirements; probe for and confirm understanding of requirements or problem.Meet customer requirements through first contact resolution.Confirm customer understanding of the solution and provide additional customer education as needed.Prepare complete and accurate work and update customer file.Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests.Effectively transfer misdirected customer requests to an appropriate party. Contribute ideas on ways to resolve problems to better serve the customer and/or improve productivity.Participate in activities designed to improve customer satisfaction and business performance.Occasionally use decision-support tools to answer questions.Solve problems that are sometimes unstructured and that may require reliance on conceptual thinking.Offer solutions to issues that are often non-standard/non-routine and require some clarification.Maintain broad knowledge of client products and services.Education & Professional Certifications:High school diploma or equivalent experience.
Customer Service Representative
Details: Devcon Security, an industry leader in residential and commercial security systems, has several openings for full-time and part-time Customer Service Representatives at our regional corporate headquarters in Lindon, Utah. Devcon Security is an electronic security company which sells, installs, services, and monitors security systems in the residential and commercial markets. We allow our customers to “live confidently" and feel safe in their home and business environment. Devcon Security recently partnered with Utah-based Pinnacle Security in order to provide improved services to our customers and employees. Customer Service Representatives handle inbound and outbound calls related to service related issues, respond to customer questions and requests, and troubleshoot service-related problems.
Customer Service & Sales Reps - Inbound Call Center
Details: Want a Career, Not Just a Job?Look No Further! MEDIACOM, a leading provider of Broadband services, has excellent career opportunities for self-motivated individuals who want to join the fastest growing cable telecommunications operations in the U.S. Customer Service & Sales Representatives (Inbound Call-Center Positions – Full-time 1st & 2nd Shift Positions) What we Do: The telecommunications services we provide our customers include digital cable, VOD, HSD internet services, and VoIP telephone. Position Responsibilities: The nature of the work includes taking incoming calls from our customers regarding our services, repair/troubleshooting, sales and billing information. Compensation: Hourly Pay + Commissions + FULL Benefits & More!At MEDIACOM, we understand how valuable our employees are to the success of our business. We are proud to reward them with a competitive wage and excellent benefit package, which includes Medical, Dental, Vision, Life, Disability, 401k, and discounted service. We offer an attractive base pay and outstanding commission opportunities! Visit our website at : http://www.mediacomcable.com Mediacom is an Equal Opportunity Employer M/F/D/V
Customer Service Rep- Bilingual Preferred - Class for September
Details: Responsibilities Looking for a challenging career with unlimited potential for growth? Then it's time to consider Verizon Wireless. We believe in peak performance, and that means more than just striving to be the best - it means being the best. We're a confident and powerful team of individuals who feel part of something special, and drive towards the goals we set high for ourselves. You too? Then you might be perfect for a career as a Verizon Wireless Customer Service Representative. Your ability to listen and truly hear what's being said makes you a certified problem-solver. Always ready to lend a helping hand, you easily share your supportive nature with those around you. You're proud of your past successes and seem to achieve them effortlessly in part because your interpersonal skills are so great. Your dependability and enthusiasm for routinely exceeding expectations make you a perfect fit for a Verizon Wireless Customer Service Representative position.We're looking for individuals who are great on the phone - that's where you'll do most of your work - and who are serious multi-taskers. If you're adept at working between multiple computer screens and have good technical skills, then you'll thrive in this structured work environment. At least one year of customer service experience is required, and a college degree is preferred. In return for all of your efforts, we'll be very proud to offer you comprehensive benefits that are truly Total Rewards, including: award-winning training, a competitive salary, medical/dental/vision from day one, 401(k), work-life programs, phone discounts, generous tuition assistance, and limitless opportunities for advancement.We are an equal opportunity employer m/f/d/v.It takes dedicated, hard-working people like you to provide the nation's best, most reliable wireless network. That's why we offer some of the best benefits around. And the best part is, the day you start is the day your medical/dental/vision/life insurance, paid vacation, training and tuition reimbursement benefits start.We also know how important work/life issues are in today's marketplace. And we reward you with competitive time off and employee assistance programs so you can manage work with the rest of your life.
Sunday, 8 July 2012
Customer Service Representative
Details: Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation.Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota.
Customer Service Representatives-World Class Client
Details: At APAC Customer Services, Inc. Our VisionSetting the worldwide standard for customer relationship management. Our Mission Transform customers into advocates. Create the best place to work within the communities we serve. Deliver exceptional worldwide customer contact and process outsourcing solutions. Our Values - More than words on a page Trust Respect Teamwork Integrity Excellence Our Promise - We offer more than just another job in downtown Utica, New York. We are offering an opportunity to grow with a company that is not only expanding here in Utica, but with new centers opening all over the globe there are great opportunites to start on the ground floor and move up. JOB SUMMARY: Provides a variety of customer services and education as well as level 1 technical support through inbound calls, outbound calls, email, and online web chats. Serves as liaison between the customer and client. ESSENTIAL DUTIES AND RESPONSIBILITIES: Resolves customer questions, complaints, and requests.Provides pricing and delivery information, and processes orders.Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.Enter all data into computer.Educate customer about the potential of the client's products and services.Contacts customers to gather market research. Please apply at http://www.apacjob.comTHIS JOB IS LOCATED IN UTICA, NEW YORK
Customer Care Account Services Specialist
Details: Position Title: Customer Care Account Services Specialist Position Summary: Plays a vital role in the retention of Sprint's consumer customers. Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain their service/relationship with Sprint. A working knowledge and understanding of the full suite of Sprint products, and services, and promotions is vital to this role.We offer: A salary of 32k per year plus up to $3k/month in sales and quality incentives Medical/Dental/Vision benefits 8 weeks of paid training Onsite gym and cafeteria
Healthcare Communicator—Inbound Customer Service Reps Needed!
Details: Call Center Service Reps Needed! Are you looking for a rewarding opportunity in the healthcare field? If so, this is your chance to join us! We are hiring Healthcare Communicators to work in our call center in Lower Bucks, Pa. This is a great entry level opportunity to get involved and gain experience in pharmaceutical marketing.Alliance Healthcare Information is a professionally-staffed healthcare contact center. Alliance’s client base includes pharmaceutical, biotech, and medical device companies. We respond to calls from patients and physicians. We’re recipients of the Best Place to Work in Pennsylvania award!Benefit package offered to eligible employees working 40 or more hours per week. GENERAL JOB OBJECTIVE: Representing clients on a variety of medical projects via inbound/outbound telecommunication which may include: Pre-screen potential volunteers for enrollment into clinical/medical research trials. Provide drug/medical device product information. Enroll participants in educational seminars. Collect demographic data and disposition for product, sample and literature fulfillment.
Customer Service Specialist
Details: We're HIRING!Apply now at: http://link.sprintcareers.info/r?id=2093017Sprint Customer Service Specialists take inbound calls from Sprint employees, Sprint customers and Sprint store representatives to activate or update accounts, assist with billing inquiries and handle service or equipment issues. In addition to providing excellent customer service, Sprint Specialists must meet production goals and adhere to strict attendance guidelines. The position requires strong customer service experience, proficient computer skills and a positive attitude.
Customer Service Tech
Details: Join our team and take your career to the next level. Windstream is a communications and technology solutions provider with operations in 48 states and the District of Columbia, generating about $6 billion in annual revenues. We provide IP-based voice and data services, MPLS networking, data center and managed hosting services and communication systems to businesses and government agencies. Windstream also delivers broadband, digital phone and high-definition TV services to residential customers primarily in rural areas and we operate a local and long-haul fiber optic network spanning 100,000 route miles.JOB SUMMARY:Installs and maintains customer telephone and wiring, outside plant, and special circuits according to specifications; adheres to all safety practices; diagnoses, clears and repairs outside plant facility troubles; performs minor central office tasks; sells and promotes company products and features; uses and understands the tools and test equipment to accomplish the required job objectives; orders job materials through the IVR system; performs minor engineering tasks; maintains neat and orderly service vehicle; promotes positive company image to the public; performs other duties as assigned or deemed necessary.JOB DUTIES AND RESPONSIBILITIES:Installs and maintains customer telephone equipment and wiring, outside plant and special circuits according to specifications: performs all aspects of installation of telephones and special equipment; climbs ladders and poles and works aloft; assists in the installation of span lines and repeaters for special services and carriers; installs and repairs station wire and telecommunication equipment, repairs carrier and digital line concentrator related troubles, clears troubles associated with outside plant cables, both aerial and buried; repairs cable cuts and damage; performs minor central office related tasks such as changing out printed circuits packs and carrier cards; runs jumpers on the frame in central offices and remotes; follows safety related guidelines and procedures; secures safety of work areas by placing cones; attends safety meetings; orders all minor job material through the IVR system, including telephones, station wire, and jacks; ensures the service vehicle is neatly and adequately stocked with materials arranged for easy location and accessibility.Sells and promotes company products and features: sells and promotes all company products and features, including telephone rental, ADSL, class features, custom calling features, centrex service; meets or exceeds company objectives on sales; presents and conducts self in a professional matter; promotes positive company image to the public; works as directed with city officials, county officials, and local customers to maintain a positive image of Windstream.Uses and understands tools and test equipment to accomplish the job: uses the handheld terminals (HHT) for receipt of daily work orders; uses locating equipment to prevent damage to buried facilities; uses test equipment such as multi meters, level meters, noise meters to test circuits and diagnose troubles.Performs minor engineering tasks: performs minor engineering tasks such as drawing maps for engineer's use on PSRs; turns in buried drop requests; able to read and interpret plat maps.Performs other duties as assigned or deemed necessary. Educational Assistance Tuition Reimbursement Professional Dues Reimbursement Career Development and TrainingPaid Time Off Vacation HolidaysHealth Insurance Medical and Dental Insurance Options Prescription Drug Plan and Vision Coverage Pre-Tax Flexible Spending AccountsRetirement Plans 401(k) Plan With Employer MatchExperience the benefits of a growing companyFor all that you put into your job, you deserve the best in return. From a friendly, team-based environment to progressive salaries and health plans, our benefits work hard for you. See for yourself.Employment at Windstream is subject to post offer, pre-employment drug testing. EOE/AAP Employer.There is no relocation package offered for this position.We offer competitive salaries, a comprehensive benefits package, and opportunities to grow your career within an excellent working environment.WINDSTREAM IS PROUD TO BE AN EQUAL OPPORTUNITY EMPLOYER
Customer Service Representative
Details: Sitel is a world leader in outsourced customer care services. With over 26 years of industry experience, Sitel has twice been ranked as the top overall call center outsourcing provider in Datamonitor’s annual Black Book of Outsourcing survey. Sitel’s 57,000 employees provide clients with predictable and measurable Return on their Customer Investment by building customer loyalty, increasing sales and improving efficiency. Sitel’s solutions span 135+ domestic, nearshore, and offshore centers in 26 countries across North America, South America, Europe, Africa, and Asia Pacific. The company is privately held and majority owned by Canadian diversified company, Onex Corporation.Handles customer questions, complaints, and billing inquiries with the highest degree of courtesy and professionalism to resolve customer issues with one call resolution. Offers alternative solutions where appropriate with the objective of retaining customer's business. Handles business transactions in connection with activation of new customer accounts on a computer terminal. Communicates with customers using web-based tools and demonstrates the associated proficiency in typing and grammar. Makes financial decisions to protect/collect revenues and adjusts customer accounts. May be required to achieve a sale quota.
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