Account Manager

Details: 20/20 Companies is one of the country's largest direct sales and management solutions providers, serving Fortune 500 clients for almost two decades. We've built our reputation on providing motivated and passionate sales professionals to some of the biggest brands in America. Along the way, we've helped build opportunities for our people - professionals who are eager to control their futures, make a name for themselves, and have fun along the wayWe have several excellent B2B opportunities currently available within our DFW Team. We are seeking several dynamic individuals to develop new business within their targeted territories on behalf of our Client which is one of the Nations leading Wireless Companies. 2020 Companies employs the most PROFESSIONAL, DRIVEN and DYNAMIC people in the business. COMPENSATION - (WE PAY OUR REPS WEEKLY) competitive compensation plan paid training, uncapped commissions, Accrued PTO medical and dental benefits, as well as 401K MileageTRAINING2020 helps you excel by providing extensive product and sales training in a business-to-business environment. Includes new account generation skills, conducting successful sales presentations, organizational skills and proper follow-up. Qualified sales leads will be provided.

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Technical Account Manager

Details: Based in Houston, TX, Alert Logic is seeking an experienced Technical Account Manager to join the Alert Logic team working remotely (on-site) from San Antonio. As a representative of Alert Logic, you will be responsible for using an in depth understanding of Alert Logic products and services to serve as a front-line point of contact for handling Rackspace Incidents and Requests in person. In this highly customer-facing role, you will work closely within the Rackspace organization to answer requests, and provide assistance using and supporting the Alert Logic products deployed by Rackspace’s customers. In addition, you will provide training to new customers and employees as a part of the onboarding process. To learn the Alert Logic technology, a minimum of 6 weeks of training in the Houston Alert Logic SOC is required.Alert Logic’s Security-as-a-Service solutions provide customers four distinct advantages: market-leading security tools, a fully outsourced and managed SaaS delivery model, integrated 24×7 Security Operations Center (SOC) services to monitor and provide expert guidance, and the ability to deploy wherever a customer has IT infrastructure – including the cloud.Your Day: Fully document customer and user incidents and requests Serve as the single point of contact for all Service Delivery support issues at Rackspace Stay current on Alert Logic’s products and services in order to resolve incidents Issue requests on the customer’s behalf and track progress Provide users with configuration assistance Assist customers with web interface configuration Communicate with customers on status of their requests Train new customers and employees on how to use Alert Logic products, in person and via web conference

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Contract Customer Account Specialist

Details: Contract Customer Account SpecialistLeadership, Management and/or Supervisory experience, is what we're looking for!Location: South of the Denver Technical CenterHours: Must have the ability to work between the hours of 6am & 6pm, Monday-Friday (40Hr work week)Status: Contract (indefinite) positionHourly Pay: $16Hr - $19HrJob Description:The Customer Account Specialist will act as the first point of contact for business customers calling the Customer Care Center.ESSENTIAL FUNCTIONS: First point of contact for inbound customer calls Receive and process inbound calls into the Customer Care Center using define procedures and processes. Process all requests received in the center for feature adds, changes and disconnects. Track change orders through to completion. Research validity of billing adjustments. Process credits for posting when required. Process escalations internal and external, as needed. Interface with all internal and external agencies as needed. Meet and/or exceed daily, weekly and monthly individual metrics. Perform all other duties as assigned.  QUALIFICATION REQUIREMENTS: Must demonstrate excellent customer service skills. Must have the ability to solve complex issues and a positive attitude, good attendance, and attention to detail. Must be able to a work in a fast paced environment and proficiently multi-task. Requires knowledge of MS Windows, Word, Excel, Outlook, and general knowledge of the operation of database programs. Required Experience EXPERIENCE AND EDUCATION:This position requires a minimum of 3-5 years of customer service experience, preferably in the Telecommunications industry. Must be available between the hours of 7am - 7pm Monday through Friday. A minimum of 1 year Call Center experience is required Experience with Web Chat To be considered, please forward resume to Refer to job number #81171Stivers Staffing Services has been placing office professionals since 1945.We have a variety of jobs available to match your skills.Contact us today to speak with a staffing professional to see where we can find a fit for you!You may view all our current openings at www.stivers.com.NEVER A FEE TO YOU!Excellence in staffing for 66 years!EOE M/F/D/Vwww.facebook.com/StiversStaffingStivers Staffing Services Participates in E-Verify

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Account Manager

Details: The role of the Account Manager is to ensure the client is provided with superior services and ensure client satisfaction.  You will manage the overall client relationship standard procedures and best practices.Responsibilities Manage daily activities relating to all aspects of client relationship. Monitor project workflow to ensure client-related activities are being completed according to schedule. Lead implementation initiative partnering with internal departments to ensure successful implementation. Manage the communication process between client team and in-house operations team. Oversee and own process for tracking and responding to client issues using solution-based ideas for effective resolution. Document and escalate client issues to management as necessary. Oversee and facilitate development requests, technical issues and enhancements from client with internal IT team.

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Customer Care Account Services Specialist

Details: Position Title:  Customer Care Account Services Specialist Position Summary:  Plays a vital role in the retention of Sprint's consumer customers. Responsible for improving customer retention through programs and services provided to the customer. Works extensively with the customer to resolve billing problems, account activation, and technical issues in an effort to retain their service/relationship with Sprint. A working knowledge and understanding of the full suite of Sprint products, and services, and promotions is vital to this role.We offer: A salary of 32k per year plus up to $3k/month in sales and quality incentives Medical/Dental/Vision benefits 8 weeks of paid training Onsite gym and cafeteria

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