Details: Call Center – Customer Service – Sales – Entry Level – Inbound Sales/Customer Service RepresentativeWe here at HGS are seeking Inbound Sales/Customer Service Representatives in the El Paso, Texas area who are looking for an exciting career opportunity providing inbound sales support to our Fortune 500 internet, TV, and voice communication client. Job DescriptionThis position requires upbeat and energetic team members who have a passion for customer service and who possess the ability recognize and capitalize on the opportunity to enhance our client’s customer’s services through suggestive selling techniques. This position requires NO COLD CALLING! Responsibilities: Responds to customer contacts received via incoming calls, Internet, email or white mail in a professional manner to meet or exceed client expectations. Ability to continuously recommend and sell account upgrades Researches answers from tools provided or background knowledge. Analyzes customer’s needs or issues and selects course of action from many alternatives. Adapts responses to customers with minimal scripting available. Handles a variety of problems, questions, or situations following established criteria. Operates with discretion within defined parameters. Accurately enters customer data for processing of orders and literature requests. Maintains performance in accordance with departmental and Company guidelines to ensure the highest level of quality to our clients and their customers. Performs assigned clerical duties to enhance departmental operations. Attends on-going training meetings to properly update skills and information.
Showing posts with label SalesCustomer. Show all posts
Showing posts with label SalesCustomer. Show all posts
Friday, 13 July 2012
Inbound Sales/Customer Service Representative
Details: Call Center – Customer Service – Sales – Entry Level – Inbound Sales/Customer Service RepresentativeWe here at HGS are seeking Inbound Sales/Customer Service Representatives in the El Paso, Texas area who are looking for an exciting career opportunity providing inbound sales support to our Fortune 500 internet, TV, and voice communication client. Job DescriptionThis position requires upbeat and energetic team members who have a passion for customer service and who possess the ability recognize and capitalize on the opportunity to enhance our client’s customer’s services through suggestive selling techniques. This position requires NO COLD CALLING! Responsibilities: Responds to customer contacts received via incoming calls, Internet, email or white mail in a professional manner to meet or exceed client expectations. Ability to continuously recommend and sell account upgrades Researches answers from tools provided or background knowledge. Analyzes customer’s needs or issues and selects course of action from many alternatives. Adapts responses to customers with minimal scripting available. Handles a variety of problems, questions, or situations following established criteria. Operates with discretion within defined parameters. Accurately enters customer data for processing of orders and literature requests. Maintains performance in accordance with departmental and Company guidelines to ensure the highest level of quality to our clients and their customers. Performs assigned clerical duties to enhance departmental operations. Attends on-going training meetings to properly update skills and information.
Sunday, 8 July 2012
Inside Sales/Customer Service CATV
Details: PRIOR COMCAST or ANIXTER EMPLOYEES ENCOURAGED TO APPLY!!!Inside Sales/Customer ServiceTemp to Perm position: SUMMARYOversees the proper flow of orders, quotes, customer returns and customer service. Looking for someone who has a customer service background or who has supported accounts in the past. ESSENTIAL DUTIES AND RESPONSIBILITIES include, but are not limited to the following: Support order entry, quotes, customer returns, maintaining customer accounts, back log management, ETA dates and shipment tracking. Responsible for overall customer service issues Answering incoming calls/emails Must be capable of effectively and accurately working on several projects at one time, and organizing and prioritizing tasks. Must have great customer service and communications skills both over the phone and in person.
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