Details: At APAC Customer Services, Inc. Our VisionSetting the worldwide standard for customer relationship management. Our Mission Transform customers into advocates. Create the best place to work within the communities we serve. Deliver exceptional worldwide customer contact and process outsourcing solutions. Our Values - More than words on a page Trust Respect Teamwork Integrity Excellence Our Promise - We offer more than just another job in downtown Utica, New York. We are offering an opportunity to grow with a company that is not only expanding here in Utica, but with new centers opening all over the globe there are great opportunites to start on the ground floor and move up. JOB SUMMARY: Provides a variety of customer services and education as well as level 1 technical support through inbound calls, outbound calls, email, and online web chats. Serves as liaison between the customer and client. ESSENTIAL DUTIES AND RESPONSIBILITIES: Resolves customer questions, complaints, and requests.Provides pricing and delivery information, and processes orders.Record and verify names, addresses, purchases, and specific feedback of customers to maintain an accurate customer list.Enter all data into computer.Educate customer about the potential of the client's products and services.Contacts customers to gather market research. Please apply at http://www.apacjob.comTHIS JOB IS LOCATED IN UTICA, NEW YORK
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